Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer free shipping to countries around the world*
*with some exceptions.

No, the price you see is the price you pay – you won’t be charged any extra fees.

If you order an in-stock item your order will ship within 3 working days.

Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.

You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@runupto.com

You can change or cancel an order within 12 hours. Please contact us at support@runupto.com.

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