Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer free shipping to countries around the world*
*with some exceptions.

No, the price you see is the price you pay – you won’t be charged any extra fees.

If you order an in-stock item your order will ship within 3 working days.

Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.

You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at

You can change or cancel an order within 12 hours. Please contact us at

Send us an email